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Return Policy
Because every item in our shop is made-to-order just for you, we do not accept returns or exchanges.
That said, we’re human—and we care. If something arrives damaged, is missing, delayed, or just feels way off from what you expected, please don’t hesitate to contact us. We want to make it right. Reach out within 7 days of delivery at info@happiestwhen.com, and include your order number and a photo if needed.
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Please note: All designs are original to Happiest When™ and protected by copyright. Reproduction or unauthorized use is not allowed.
Frequently Asked Questions
Do you accept returns or exchanges?
Because everything is made-to-order, we don’t accept returns or exchanges. Please double-check sizing, personalization, and color choices before placing your order.
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What if something is wrong with my order?
If your item arrives damaged, is incorrect, missing, or doesn’t seem right, please contact us within 7 days of delivery. We’ll make it right!
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How long will my order take to ship?
Processing times are typically 3–7 business days, as each item is custom-made. Shipping times vary by location and method.
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Are your designs original?
Yes! All designs are created in-house and are protected by copyright. Copying, reproducing, or using them without permission isn’t allowed.
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Can I request a custom order?
Sometimes! Reach out to us at info@happiestwhen.com with your idea, and we’ll let you know if we can make it happen.
Privacy Policy
Effective Date: 6/1/2025 (Updated)
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At Happiest When™, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store. When you interact with our site—whether browsing, placing an order, or signing up for communications—we may collect personal information such as your name, email address, billing and shipping address, phone number, and payment details. We also gather order-related information, including product selections, order history, and correspondence, along with technical data such as your IP address, browser type, time zone, and browsing behavior on our website. This information is collected through cookies, web beacons, and other tracking technologies to help us improve your shopping experience.
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We use the information we collect to process and fulfill your orders, provide customer service, personalize your experience, communicate updates, and detect or prevent fraud. If you’ve opted in, we may also send marketing emails from time to time. We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We only share necessary information with trusted third-party service providers—such as payment processors, shipping carriers, and analytics platforms—who help us operate our business and fulfill your order. These providers are given only the information required to perform their services and are obligated to handle your data securely and responsibly.
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Cookies are used on our site to enhance functionality and track how visitors use the site. These include essential cookies that allow the site to function properly, analytics cookies that help us understand usage and improve our site, and marketing cookies that enable us to provide more relevant content or advertising—with your consent. You may manage your cookie preferences through your browser settings or via the cookie consent banner shown on your first visit.
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All designs featured on the Happiest When™ website are original works and are protected by copyright. Reproduction, redistribution, or use of these designs without explicit permission is not allowed.
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We are committed to safeguarding your information and use appropriate technical and organizational measures to protect your data. While no system is entirely foolproof, we strive to ensure your data is stored and handled securely.
From time to time, we may update this Privacy Policy to reflect changes in our practices or for legal and regulatory reasons. The most current version will always be available on this page, and the effective date will be noted at the top.